RETURN & EXCHANGE POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

1. Login to our online return portal using your email address and order ID

2. Choose the products you wish to return or exchange from your order

3. Print your prepaid shipping label that you will receive by email

4. Send all items back to us using the label provided

Additional Information:

It can take anywhere from 3 to 7 business days for a refund to be processed and show on your credit card statement.

If you have any additional questions or concerns, please feel free to contact us at sales@customfoldingwagons.com