RETURN & EXCHANGE POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer *free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.
• *Replacement parts are final sale. Replacement parts are guaranteed to fit Creative Outdoor Distributor folding wagons only. For warranty claims on replacement parts proof of purchase of a Creative Outdoor Distributor Folding Wagon must be provided.

To initiate a return or exchange, please complete the following steps:

1. Call 949-381-7367 between 9am-5pm PST. 

2. Ask to speak with someone about a return.

3. Be sure to have your order number ready.

4. Follow the instructions of the customer service representative to return your item.

Additional Information:

It can take anywhere from 3 to 7 business days for a refund to be processed and show on your credit card statement.

If you have any additional questions or concerns, please feel free to contact us at sales@customfoldingwagons.com