RETURN & EXCHANGE POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please complete the following steps:

1. Call 949-381-7367 between 9am-5pm PST. 

2. Ask to speak with someone about a return.

3. Be sure to have your order number ready.

4. Follow the instructions of the customer service representative to return your item.

Additional Information:

It can take anywhere from 3 to 7 business days for a refund to be processed and show on your credit card statement.

If you have any additional questions or concerns, please feel free to contact us at sales@customfoldingwagons.com