Due to local port delays your order may be impacted.
Products in brand new unused condition may be returned or exchanged within 30 days of delivery. You may return your product for store credit, a different product, or a refund to the original payment method.
Returns and exchanges are subject to a 20% restocking fee.
Orders cancelled before shipping are subject to a 10% order cancellation fee. Custom artwork is non-refundable.
Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged.
• Custom Artwork is non-refundable.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must have no visible signs of wear or use.
• Replacement parts are final sale. Replacement parts are guaranteed to fit Creative Outdoor Distributor folding wagons only. For warranty claims on replacement parts proof of purchase of a Creative Outdoor Distributor Folding Wagon must be provided. If a return for replacement parts is granted the customer pays return shipping and the original cost of shipping will be deducted from the refund.
To initiate a return or exchange, please complete the following steps:
1. Call 949-381-7367 between 9am-5pm PST.
2. Ask to speak with someone about a return, exchange, or cancellation.
3. Be sure to have your order number ready.
4. Follow the instructions of the customer service representative to return, exchange, or cancel your order.
It can take anywhere from 3 to 7 business days for a refund to be processed and show on your credit card statement.
If you have any additional questions or concerns, please feel free to contact us at firstname.lastname@example.org
25954 Commercentre Drive
Lake Forest, California 92630